Frequently Asked Questions

 [Electronic Approval System]

A list of the most frequently asked Questions and their Answers are being asked for to help build a knowledge base. The answers given here to the questions presented are based upon the queriess that generally come in user’s mind while using this system.


Q 1: What is User Registration?

A: When the user wants to work with the system then it’s required to get registered, only the authenticated users can use the approval system. Thus it’s mandatory to register. Without registration you can’t use it.

Q 2:  Who are Immediate Admin/Technical boss?

A: Immediate Admin boss is the person who approves your leaves and late comings in ATS (Attendance Tracking System) and Immediate Technical boss is the person who assigns the tasks to you.

Q 3: What are Active, Deactivated or Deleted users?

A:   They are defined as

Active: The users that are currently working in the application or having access to the application are called as active users. It means user can successfully login into the system.

Deactivate:  It means the access rights are revoked from user and he can’t use the system anymore.

Delete: When a user is deactivated the user is not physically deleted from the system but when we delete the user it means the user is physically deleted from the system.

Q 4:  I don’t’ have password or forgot password, how to access the system?

A: In case user forgets his password, he can request the Administrator to reset the password by mailing to administrator.easy@mind-infotech.com

Q 5:  How to update my profile?

A: You can click on the Update profile link and after making the desired changes you can save it.

Q 6:  SSO (Single Sign On) is not enabled? Or not able to access the system directly from link provided on Intranet.

A:  It may happen because of three reasons:

       1) You do not have access to the application. 

       2) In case user has not updated his windows User ID and domain name.

       3) Your single sign on is not activated for the application.

Q 7:  User is unable to login into the system?

A:  In case user find that he/she is unable to login or an alert comes “Invalid Login ID” even if the user ID is correct then it means user access is not granted to the user.

Q 8:  Already logged in message to the user?

A: It means that the previous session is still active and it’s required to kill that session so that the user can re- login.

Q 9:  Primary Doc in create request is not shown?

A: In this case no document access is given to the user. You can ask the administrator to grant the document access.

Q 10:  Why there is a need for Segment selection? or What is segment selection?

A: Segment is required to be selected in case the request is made on a value based document and it is cost to debit center.

Q 11: How to select the segment while creating the request?

A: As discussed earlier if both the above mentioned conditions are satisfied only then there is a need for segment selection. For selecting the segment, there is a drop down list. You can select the correct segment to which you belong to.

Q 12:  How to update a request?

A:  To update any request click on the update link corresponding to the selected request and make the changes. In case you want to change the primary attachment, upload it with newer one and the older will automatically overwrite.

Q 13:  How to know the status of the request?

A: In case you want to know the status of the request that with whom it is pending with then either you can search it via, Search option or Requisition Movement Report.

Q 14:  How to see all the requests that are approved by me?

A: It can be checked by option Requisition approved by me provided under Generic Request menu.

Q 15:  How to use Out of Office (OOO) facility?

A: User can also mark his absence i.e., out of office in case he is not present in the office then after marking OOO an alert will come to the originator of the request that the selected person is out of office and he has delegated his authority to the selected person.

Q 16: While clicking the link on Intranet a pop-up alert message is displayed as shown below

What does it mean?

A: In case any of these three condition fails you can not directly login into the system via, link provided on intranet. These reasons are as follows:

1) You might not be registered for the application.

2) Your windows user ID or Domain name are either wrong or not updated.

3) Single Sign On facility means without login into the application only by clicking the EASY link you can access the system.

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