Frequently
Asked Questions
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Q 1:
What is User Registration? A: When the user wants to work with the system then it’s required to get registered, only the authenticated users can use the approval system. Thus it’s mandatory to register. Without registration you can’t use it. Q 2:
Who are Immediate Admin/Technical boss? A:
Immediate Admin boss is the person who approves your leaves and late
comings in ATS (Attendance Tracking System) and Immediate Technical boss
is the person who assigns the tasks to you. Q 3:
What are Active, Deactivated or Deleted users? A:
They are defined as Active:
The users that are currently working in the application or having access
to the application are called as active users. It means user can successfully login into the system. Deactivate:
It means the access rights
are revoked from user and he can’t use the system anymore. Delete:
When a user is deactivated the user is not physically deleted from the system but
when we delete the user it means the user is physically deleted from the
system. Q 4:
I don’t’ have password or forgot password, how to access the
system? A:
In case user forgets his password, he can request the Administrator to
reset the password by mailing to administrator.easy@mind-infotech.com Q 5:
How to update my profile? A:
You can click on the Update profile link and after making the desired
changes you can save it. Q 6:
SSO (Single Sign On) is not enabled? Or not able to access the
system directly from link provided on Intranet. A:
It may happen because of three reasons:
1) You do not have access to the
application.
2) In case user has not updated his windows User ID and domain
name.
3) Your single sign on is not activated for
the application. Q 7:
User is unable to login into the system? A:
In case user find that he/she is unable to login or an alert
comes “Invalid Login ID” even if the user ID is correct then it means
user access is not granted to the user. Q 8:
Already logged in message to the user? A:
It means that the previous session is still active and it’s required
to kill that session so that the user can re- login. Q 9:
Primary Doc in create request is not shown? A:
In this case no document access is given to the user. You can ask the
administrator to grant the document access. Q 10: Why there is a need for Segment selection? or What is segment selection? A:
Segment is required to be selected in case the request is made on a
value based document and it is cost to debit center. Q 11:
How to select the segment while creating the request? A:
As discussed earlier if both the above mentioned conditions are
satisfied only then there is a need for segment selection. For
selecting the segment, there is a drop down list. You can select the
correct segment to which you belong to. Q 12: How
to update a request? A:
To update any request click on the update link
corresponding to the selected request and make the changes. In case you
want to change the primary attachment, upload it with newer one and the
older will automatically overwrite. Q 13:
How to know the status of the request? A:
In case you want to know the status of the request that with whom it is
pending with then either you can search it via, Search option or Requisition
Movement Report. Q
14: How to see all the
requests that are approved by me? A:
It can be checked by option Requisition approved by me provided
under Generic Request menu. Q
15: How to use Out of Office
(OOO) facility? A:
User can also mark his absence i.e., out of office in case he is not
present in the office then after marking OOO an alert will come
to the originator of the request that the selected person is out of
office and he has delegated his authority to the selected person. Q 16: While clicking the link on Intranet a pop-up alert message is displayed as shown below
What
does it mean? A:
In case any of these three condition fails you can not
directly login into the system via, link provided on intranet. These
reasons are as follows: 1)
You might not be registered for the application. 2)
Your windows user ID or Domain name are either wrong or not updated. 3)
Single Sign On facility means without login into the application only by
clicking the EASY link you can access the system. |